Frequently Asked Questions

Do I pick out the flooring first or have someone come to my house and measure first?

What do I need to remove from the room before the installers arrive?

Do I need to be home while the flooring is installed?

Do both of your stores offer the same selection of products?

Do I pick out the flooring first or have someone come to my house and measure first?

Either way works. Some customers want to browse our flooring selection before they request a measure and get a price. However, we like to come out and measure first - that way when a customer comes in we know the exact square footage/yardage and what the labor will involve ( i.e. removing existing flooring or going over the existing, removing and resetting of furniture and appliances, thresholds, stair installation-runner or wall to wall, bound or turned and tacked on the sides,etc.).

What do I need to remove from the room before the installers arrive?

Click here to navigate to our installation page.

Do I need to be home while the flooring is installed?

Typically we just need for someone to let us in. A lot of times, our regular customers will leave a key or leave a door open for us.

Do both of your stores offer the same selection of products?

Almost. The Walnut Grove store carries Oriental and Area rugs and has a larger selection of upper end carpeting, i.e. wools and axminsters.